Terms of Service

Last updated: 14 June 2025

These Terms & Conditions ("Terms") govern your access to and use of AnalystEngine ("Platform") operated by Systemic Labs Limited ("we", "us", or "our"), a company registered in England and Wales with company number 16367262 and registered office at 98 Bedford Road, SW4 7HB.

By accessing or using our Platform, you ("Customer", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1. Service Description & Licence

1.1 Platform Services

We provide a cloud-based platform that automates the creation of cybersecurity compliance reports. The Platform enables you to upload evidence including notes, transcripts, and other documentation and guides you through an analytical workflow ending with a populated draft report.

1.2 Licence Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes during your subscription term. This licence:

• Is limited to the number of authorised users specified in your subscription
• Cannot be sublicensed, assigned, or transferred without our prior written consent
• Does not include any right to modify, reverse engineer, or create derivative works

1.3 Restrictions

You shall not:

• Share login credentials or allow unauthorised access
• Use the Platform for any unlawful purpose or in violation of the Acceptable Use Policy
• Attempt to gain unauthorised access to any systems or networks
• Remove, alter, or obscure any proprietary notices

2. Account & User Obligations

2.1 Account Registration

To use the Platform, you must:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Be at least 18 years old and have legal capacity to enter into these Terms
• If registering on behalf of an organisation, have authority to bind that organisation

2.2 Security Obligations

You are responsible for all activities that occur under your account and ensuring all users comply with these Terms and the Acceptable Use Policy.

2.3 Customer Data Rights

You represent and warrant that:

• You own or have obtained all necessary rights to upload and process any data through the Platform
• Your use of the Platform will not violate any third-party rights or applicable laws
• All information uploaded is accurate and not misleading
• You have appropriate legal basis for any personal data processing

2.4 Acceptable Use

Your use of the Platform is subject to our Acceptable Use Policy, which forms part of these Terms. Violation may result in immediate suspension or termination.

3. Fees & Payment

3.1 Subscription Fees

• Subscription fees are based on your selected plan (monthly or annual)
• All fees are exclusive of VAT and other applicable taxes
• Payment is due in advance for each subscription period

3.2 Refunds

Subscription fees are non-refundable except as required by law. We encourage you to use our free trial to evaluate the Platform before committing to a paid subscription.

4. Availability & Support

4.1 Service Availability

Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis. We don't offer service-level agreements yet, but we do take uptime of our Platform seriously and are committed to transparent communication about any service issues.

4.2 Support Services

We provide customer support during UK business hours:

• Monday to Friday: 09:00 - 18:00 GMT/BST
• Excluding UK public holidays
• Via email at info@analystengine.io

4.3 Maintenance

We may perform scheduled maintenance with advance notice and will endeavour to minimise service disruption.

5. Intellectual Property Ownership

5.1 Our Intellectual Property

We retain all rights, title, and interest in:

• The Platform and all underlying software code
• Generic report templates and frameworks
• Our methodologies, processes, and know-how
• Our trademarks, logos, and brand materials

5.2 Customer Intellectual Property

You retain all rights, title, and interest in:

• Raw data and evidence you upload to the Platform
• Finished reports generated using your data
• Any pre-existing intellectual property you provide

5.3 Feedback

Any suggestions, feedback, or ideas you provide about the Platform become our property and may be used without compensation or attribution. This helps us improve the Platform for all users.

6. Confidentiality

6.1 Mutual Obligations

Each party agrees to:

• Keep confidential all non-public information received from the other party
• Use confidential information solely for purposes of these Terms
• Protect confidential information with reasonable care
• Only disclose to employees or advisors with a need to know

6.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach
• Was rightfully known before disclosure
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

6.3 Aggregated Data

We may collect and use anonymised, aggregated usage data for:

• Platform improvements and feature development
• Industry benchmarking and analytics
• Marketing materials (without identifying you)

7. Data Protection

7.1 Roles

For personal data processed through the Platform:

• You are the data controller
• We are the data processor
• Processing is governed by our Data Processing Agreement

7.2 Compliance

We comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Applicable data protection laws

7.3 Data Processing Agreement

Our Data Processing Agreement incorporates:

• Standard contractual clauses for international transfers
• UK International Data Transfer Agreement (UK-IDTA)
• Appropriate technical and organisational measures

8. Security Measures

8.1 Our Security Commitments

As a cybersecurity platform, we take security seriously. We currently implement:

• Encryption for data in transit using TLS 1.2 or higher
• Encryption for data at rest using AES-256
• Strong access controls and multi-factor authentication
• Regular security updates and patches
• Customer data is logically isolated from other customer environments

We continuously work to improve our security measures as we grow.

8.2 Incident Response

We maintain incident response procedures and will notify you of any data breach affecting your data in accordance with applicable law.

9. Warranties & Disclaimers

9.1 Our Warranties

We warrant that:

• We will perform services with commercially reasonable efforts
• The Platform will materially conform to its documentation
• We have the right to provide the Platform

9.2 Important Disclaimers

• The Platform is provided "AS IS" to the maximum extent permitted by law
• Platform outputs are guidance only and must not be relied upon as professional advice
• You are solely responsible for reviewing, validating, and acting on Platform outputs
• We do not warrant that the Platform will be error-free or uninterrupted

9.3 No Professional Advice

The Platform does not provide legal, regulatory, or professional advice. You should consult appropriate professionals for your specific circumstances.

10. Limitation of Liability

10.1 What we don't limit

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence,
• fraud or fraudulent misrepresentation, or
• anything else that cannot be limited under applicable law.

10.2 What we're not responsible for

To the fullest extent permitted by law, neither you nor we will be liable for:

• loss of profits, revenue, business, or anticipated savings,
• loss or corruption of data,
• loss of goodwill or reputation,
• business interruption, or
• indirect or consequential damages, even if the other party was advised that such loss might occur.

10.3 Maximum liability

Except for the matters set out in section 10.1, our total combined liability to you for any claims under these Terms (whether in contract, tort, or otherwise) is limited to the greater of:

• the total fees you paid in the 12 months before the issue arose, or
• £250,000.

If you are using the Platform under a free plan or trial, our total liability is limited to £100.

10.4 Time limits

You must notify us in writing of any claim within 12 months of when the issue giving rise to the claim first occurred.

10.5 Your responsibility

You agree to take reasonable steps to prevent or reduce any loss or damage you may suffer in connection with the Platform.

11. Changes to these Terms

We may revise these Terms from time to time. The most current version will always be on our website.

If we make changes that are material, we will:

• Notify you by email to the address associated with your account
• Provide at least 30 days' notice before the changes take effect
• Update the "Last Updated" date at the top of these Terms

For non-material changes, we may update these Terms without notice, and they will be effective upon posting.

Your continued use of AnalystEngine after any changes indicates your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Platform and may terminate your account.

We will never make retroactive changes that reduce your rights without your explicit consent.